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March 28, 2023

Nearly one in five U.S. adults (an estimated 52.9 million) live with a mental illness, according to the National Institute of Mental Health, and the majority don’t receive care. Often the barrier to getting treatment is lack of awareness of covered care options.

That’s why helping employers, employees and covered dependents understand their behavioral health care options is so critical.

Most Regence plans offer members access to in-network virtual behavioral health providers and well-being tools. Employees and their covered dependents can visit providers’ websites or call them directly to schedule appointments. There’s no need to check with Regence or obtain prior authorization. Appointments can usually be scheduled with virtual providers more quickly than with in-person providers, and employees can get treatment from home or during breaks from work or school. Plus, they can use the well-being tools anytime.

The following virtual providers and tools are embedded in all group plans except those on narrow networks or unless otherwise noted. As May is national Mental Health Awareness Month, we’ll be providing new tool kits to help employers share this information with employees in the next edition of Employer News. Please share the information and encourage them to make it available to their employees.

Support for mental health:

AbleTo Therapy+: Unique, clinically proven eight-week therapy program combining telehealth with a licensed therapist and virtual tools to treat depression, anxiety, stress and burnout.

Doctor On Demand (embedded in small [1-50; 2-50 in Idaho] group plans, available to fully insured 51+ and self-funded groups as a buy-up): Offers 24/7/365 medical care and scheduled behavioral health appointments via video across the country.

Headway (available to employees on Regence BlueShield plans): Offers virtual and on-site behavioral health care, depending on location, with a time to care of 3.8 days.

NOCD: Specializes in virtual therapy for obsessive compulsive disorder (OCD) for ages 6+.

Quartet (available to employees on Regence BlueShield plans): Helps members aged 18+ find and schedule a behavioral health provider.

Talkspace: Provides digital health modules, coaching, psychotherapy and medication management for ages 13+.

Support for substance use disorder:

Boulder Care: Offers virtual care and medication-assisted treatment for substance use disorders for members 18+. Boulder Care’s unique model includes peer and social services support.

Eleanor Health (available to employees on Regence BlueShield plans): Provides substance use disorder therapy and medication-assisted treatment to members 18+ in a virtual setting or in person, depending on location.

Hazelden Betty Ford (available to employees on Regence BlueCross BlueShield of Oregon and Regence BlueShield plans): Provides members 18+ prevention, early identification and treatment of mental health and substance use disorders, including medication-assisted therapy for opioid use disorder. Services can be virtual or in person, depending on location.

Support for youth and teens:

Charlie Health: Designed for teens and young adults, and offers group, family and individual therapy; combines virtual and office options depending on location, and has specialized tracks in dialectical behavior therapy, LGBTQ+, trauma and substance use disorders.

Equip Health: Dedicated virtual provider using clinically proven family-based treatment (FBT) to treat eating disorders for members 6-24.

Support tools for behavioral health:

myStrength (embedded in all 51+ fully insured plans and available as a buy-up for self-funded groups): Provides virtual self-help behavioral health tool for multiple behavioral health diagnoses, including an option for OCD.

Regence Empower™: Digital well-being platform that provides personalized guidance and activities proven to support improved health. regence.com/sign-in/ (Covered services > Resources > Regence Empower)

Employee Assistance Program (EAP) from Uprise Health (embedded in all small [1-50, 2-50 in Idaho] group plans and available as a buy-up option for all others): Provides digital tools, assessments, coaching and therapy to help employees address minor concerns before they become major health problems. regence.com/sign-in/ (Covered services > Resources > Employee Assistance Program)

Employees seeking in-person behavioral health care from local providers can sign in to their account on regence.com or the Regence app, select Find care and Explore Behavioral Health Resources to see the complete list of resources and providers available. Or they can call the Customer Service number on the back of their member ID card.

Questions? Please contact your account representative.

AbleTo is a separate company that provides mental health support services. Boulder Care is a separate company that provides substance abuse and addiction treatment services. Doctor On Demand is a separate company that provides telehealth services. myStrength is a separate company that provides behavioral health support services. Talkspace is a separate company that provides mental health telehealth services. Uprise Health is a separate company that provides employee assistance programs.